For nearly six years, I worked as a Registered Polysomnographic Technologist (RPSGT), running overnight sleep studies — primarily for pediatric patients. EEGs, MSLTs, MWTs, full diagnostic sleep studies on kids, often at two in the morning, often scared and confused about why they were hooked up to a dozen wires in a strange room. That job teaches you patience fast, and it teaches you to actually pay attention to a family's situation, not just their paperwork.
While working those night shifts, I started school to become a Respiratory Therapist, and worked as an RT apprentice in a hospital during the day. I was building toward a career treating people with serious respiratory conditions. Then COVID hit.
Like a lot of people in healthcare during that stretch, my path changed. Clinical rotations stopped, programs paused, and the career I was building toward wasn't there to finish the way I'd planned. I needed a new direction — and insurance is where I landed.
Over the next eight years, I worked inside two different insurance companies, and saw firsthand how often this industry tries to fit everyone into the same plan, the same pitch, the same pushy sales approach. It rarely actually serves the person sitting across the table. That experience is a big part of why Caldex Health exists — I'd rather take the time to find the right fit than force someone into whatever's easiest to sell.
Along the way, I've also built deep experience with small businesses specifically — managing health and life coverage for multiple companies at once, onboarding new employees throughout the year rather than just during open enrollment, and making sure every person on a team actually gets taken care of, not just signed up.